Privacy Policy

The purpose of this Privacy Policy is to inform you about how “Print Stop BG” EOOD collects, uses, stores, and protects the personal data of visitors and customers of the website www.printstop.bg.

We respect your privacy and process your personal data lawfully, in good faith, and transparently, in accordance with applicable data protection laws.

1. Data Controller

The data controller is:

“Print Stop Bg” EOOD
UIC / VAT number: BG202884140
Address: 29 Jawaharlal Nehru Blvd., fl. 3, office 5, Sofia
Website: www.printstop.bg
Email: office@printstop.bg
Phone: 0888 877 467

2. What personal data do we collect?

Depending on how you use the website, we may collect the following categories of personal data:

2.1. Order Information

When you place an order through the online store, we can process:

  • first and last name;
  • phone number;
  • email address;
  • shipping address;
  • billing information, when applicable;
  • company information, when the order is placed by a legal entity;
  • information about the products and services ordered;
  • selected payment method;
  • selected shipping method;
  • Notes and additional information regarding the order.

2.2. Information Provided When Registering a User Profile

Registration on the website is optional. You can place an order without registering.

When you create a user profile, we may store:

  • name;
  • email address;
  • phone;
  • shipping and billing addresses;
  • order history;
  • information that you have voluntarily entered into your profile.

2.3. Data Collected When You Visit the Website

When you use the contact form, submit an inquiry, or contact us by email, we may process:

  • name;
  • email address;
  • phone number;
  • content of the message;
  • information that you have voluntarily provided to us.

2.4. Files for Printing and Production

When you upload files for printing, design, prepress, or the production of an advertising product, we may process the content of those files solely for the purpose of fulfilling your order or request.

Uploaded files may contain personal data if you have included such data in them—for example, names, phone numbers, addresses, photos of people, company information, or other details.

2.5. Technical Specifications

When you visit the website, technical data may be collected automatically, such as:

  • IP address;
  • device type;
  • operating system;
  • browser;
  • date and time of visit;
  • visited pages;
  • source of the visit;
  • approximate location information;
  • data collected through cookies and similar technologies.

3. For what purposes do we use personal data?

We use personal data for the following purposes:

  • receiving, processing, and fulfilling orders;
  • production of promotional items, printed materials, and branding;
  • communication with the customer regarding an order, inquiry, or quote;
  • delivery of ordered products;
  • issuing accounting and tax documents;
  • payment processing;
  • creating and managing user profiles;
  • providing customer service;
  • sending commercial messages and newsletters, when applicable;
  • analysis of website traffic and user behavior;
  • improving the website, products, and services;
  • conducting advertising and remarketing campaigns;
  • protecting the website from abuse, fraud, unauthorized access, and technical attacks;
  • compliance with legal obligations.

4. Legal Bases for Processing

We process your personal data on the following legal grounds:

4.1. Performance of a contract or taking steps prior to entering into a contract

This legal basis applies when we process data necessary for:

  • acceptance and fulfillment of an order;
  • preparing a proposal;
  • product delivery;
  • communication regarding a specific order or inquiry;
  • production of an advertising product or printed material.

4.2. Legal obligation

We process certain data when necessary to comply with legal obligations, including accounting, tax, and commercial requirements.

4.3. Consent

In some cases, we process data based on your consent, for example when:

  • newsletter subscription;
  • receiving marketing communications;
  • the use of certain types of cookies;
  • advertising and analytics tools, when consent is required.

You may withdraw your consent at any time.

4.4. Legitimate interest

We may process data based on our legitimate interest, for example, to:

  • protecting our website and systems;
  • prevention of fraud and abuse;
  • improving services;
  • internal statistics;
  • communicating with customers regarding orders that have already been placed;
  • protection of legal interests.

5. Online Store and WooCommerce

The website www.printstop.bg uses WooCommerce functionality for its online store.

Through the online store, you can browse products, place orders, create a user profile if you wish, and select a payment and delivery method.

When processing orders, we store information about the product ordered, the total amount, the selected payment method, the selected shipping method, and the contact information and other details necessary to fulfill the order.

6. Payments

The following payment methods are accepted on the website:

  • card payments;
  • bank transfer;
  • cash on delivery;
  • Cash payment upon receipt of the goods at a company office.

For card payments, the payment is processed through a third-party payment service provider. We do not store full credit card information, such as the card number, CVV code, or other sensitive card data.

For bank transfers, we process the information needed to identify and record the payment.

7. Delivery

To fulfill deliveries, we may provide the necessary personal data to courier and logistics partners, including:

  • Econt Express;
  • Speedy;
  • Pigeon Express;
  • other suppliers, when necessary to fulfill the order.

Couriers are provided only with the information necessary for delivery—such as name, phone number, address, city, courier office, and shipment details.

8. Email Marketing and Newsletter

The website may offer the option to subscribe to a newsletter or receive marketing communications.

When you subscribe to our newsletter, we may use your email address to send you information about new products, promotions, helpful content, campaigns, or offers.

You can unsubscribe from the newsletter at any time by clicking the unsubscribe link in the email or by contacting us at office@printstop.bg.

9. Cookies, Analytics, and Advertising Technologies

This website uses cookies and similar technologies to ensure the website functions properly, improve the user experience, and help us analyze website traffic and the effectiveness of our advertising campaigns.

We can use the following tools:

  • Google Analytics;
  • Google Ads;
  • Meta/Facebook Pixel;
  • other similar analytical and advertising technologies.

These tools may collect technical information about your visit, such as the pages you visited, your actions on the site, your approximate location, your device, your browser, your IP address, and other data related to your behavior on the site.

Using these technologies, we can measure the effectiveness of ads, create remarketing audiences, and display more relevant content and ads.

You can manage your cookie settings through your browser settings or through the website’s consent management mechanism, if one is provided.

10. Hosting, Security, and Technical Service Providers

The website is hosted by SuperHosting.BG.

We use Cloudflare and other technical solutions to improve the security, speed, and reliability of the website. These services may process technical data, such as IP addresses, website requests, security data, and traffic information.

We may also use other technical service providers, including:

  • web hosting providers;
  • CDN service providers;
  • email service providers;
  • security tool providers;
  • providers of software plugins and features for the website;
  • backup and support providers.

11. To Whom We May Disclose Personal Data

We do not sell personal data to third parties.

We may disclose personal data only when necessary to fulfill an order, comply with a legal obligation, or for a legitimate business purpose, including to:

  • courier companies;
  • payment service providers;
  • banks;
  • accountants and accounting support staff;
  • hosting and technical service providers;
  • email and marketing service providers;
  • advertising and analytics platforms;
  • government agencies, when required by law;
  • consultants, attorneys, or other professional advisors, when necessary to protect our rights and interests.

12. International Data Transfer

Some of the services we use, such as Google, Meta/Facebook, Cloudflare, or other technology providers, may process data outside the European Union or the European Economic Area.

When this occurs, the data is transferred in compliance with the applicable data protection mechanisms, including standard contractual clauses or other permissible legal grounds under applicable law.

13. How Long Do We Retain Personal Data?

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or for as long as required by law.

The estimated deadlines are:

  • order information — regarding the time required to fulfill the order and provide follow-up service;
  • accounting and tax documents — in accordance with the applicable statutory time limits;
  • user profile data — for as long as the profile is active or until the user requests its deletion, unless there is a legal basis for longer retention;
  • data from contact forms and inquiries — for the period necessary to process the inquiry and any subsequent communication;
  • print files — for the time required to fulfill the order, reprints, complaints, or technical support for the project;
  • newsletter information — until consent is withdrawn or you unsubscribe;
  • Technical logs and security data — for as long as necessary to protect the website and systems.

14. Protection of Personal Data

We implement technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration, or destruction.

Such measures may include:

  • use of a secure connection;
  • restricted access to the administrative panels;
  • protection of the hosting environment;
  • security and monitoring systems;
  • backups;
  • control of access to customer data;
  • use of reliable technical service providers.

However, no method of transmitting or storing information on the Internet can be guaranteed to be completely secure.

15. Consumer Rights

You have the following rights regarding your personal data:

  • the right to information regarding the processing of your personal data;
  • the right to access your personal data;
  • the right to correct inaccurate or incomplete data;
  • the right to have personal data erased when there are legal grounds for doing so;
  • the right to restrict processing;
  • the right to object to the processing;
  • right to data portability;
  • the right to withdraw your consent at any time;
  • the right to file a complaint with the supervisory authority.

To exercise your rights, you can contact us at:

office@printstop.bg

We may request additional information to verify your identity when necessary to protect your data.

16. Complaint to a supervisory authority

If you believe that the processing of your personal data violates applicable law, you have the right to file a complaint with the Personal Data Protection Commission.

Personal Data Protection Commission
Address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.
Website: www.cpdp.bg

17. Children’s Data

The PrintStop.bg website and services are not intended for children. We do not knowingly collect personal data from children without the consent of a parent or legal guardian, when such consent is required.

18. Changes to the Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our business, the website’s features, or applicable legal requirements.

The latest version will always be posted on this page.

Date of last update: 2026-07-10